• Frank Dallmann

Job -Service Desk Assistants to work for a multinational client in Darmstadt/Germany

We are looking for several Service Desk Assistants to work for a multinational client in Darmstadt/Germany


Start: 01/04/2022


Tasks:

· Providing front-line help to users ordering data and providing product ordering information such as formats available and order delivery methods;

· Efficiently managing orders received via the online ordering system by ensuring they are processed promptly;

· Performing / recording customer interactions including:

· Conducting all communication with customers via the User Helpdesk in accordance with the relevant service level agreements;

· Assigning ordering privileges such as product types access to new users;

· Ensuring all customer enquiries / orders are processed;

· Conducting ordering on behalf of special users or use cases;

· Packaging and dispatching of media orders to the end user

· Support the user transition from the Data Centre ordering to the online data access services

Required skills

· Second level education and at least 3 years of experience in Data Centre operations.

· Experience in working with Remote Sensing Data and their Formats is mandatory.

· Experience in using Documentation Management Systems is mandatory.

· Experience in collaboration tools JIRA and/or Confluence is mandatory.

· Experience in tape media handling is mandatory.

· Experience in working as a first-line interface with customers, including responding to customer questions;

· Experience in using a ticketing tool or equivalent to record customer enquiries or feedback

· Interpersonal skills necessary to ensure responses to customers are handled in a professional manner.

· Proven experience in using MS Office, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook

· Experience in working within a team

· Experience in working in a user support role

· Very good communication and behavioural skills

· Fluency in English is mandatory.

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