Optimize Your Order-to-Cash Process with Celonis
The Order-to-Cash (O2C) process spans from customer order placement (Order Management) to final payment collection (Accounts Receivable). With Celonis Process Mining, businesses gain full transparency, uncover inefficiencies, and accelerate cash flow.
The Challenge in Order-to-Cash
Order-to-Cash processes often suffer from bottlenecks, delays, and inefficiencies. Common challenges include:
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Order Backlogs: Orders stuck in processing stages.
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Late Invoicing: Delays in generating and sending invoices.
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Payment Delays: Late customer payments affecting cash flow.
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Manual Errors: Inefficiencies caused by manual data entry and processes.
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These inefficiencies impact working capital, customer satisfaction, and overall financial health.
Order Management
Celonis for Order Management
Streamline Orders, Boost Customer Experience.
Meeting changing customer expectations, managing demand swings, and navigating supply chain disruptions can overwhelm your order management process.
With Celonis, gain full visibility into every order, intelligently prioritize and manage workflows, and streamline execution with automation-reducing costs while enhancing customer satisfaction.
On-time delivery
Deliver on Promises, Every Time
Late deliveries frustrate customers, but many delays are avoidable. Outdated lead times, unaddressed delivery blocks, and credit holds often disrupt schedules unnecessarily. With Celonis, gain a single, unified view of all open orders. Intelligently prioritize and resolve issues in real time to ensure every controllable order is delivered on time and in full-keeping your promises and your customers happy.
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Touchless orders
Reduce Manual Work and Drive Efficiency
Manual sales order creation, constant changes to price, quantity, and delivery dates, and resolving blocks consume valuable time and inflate costs. Celonis automates order entry, continuously updates outdated master data, and proactively removes delivery, credit, and billing blocks-eliminating rework and unnecessary touches to streamline your order management process.
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Rejection and returns
Minimize Avoidable Revenue Loss
Cancellations and returns are costly, leading to lost revenue, increased rework, and higher waste and emissions. Frequent delivery date changes, inaccurate orders, and outdated replenishment data often drive these issues. Celonis helps you prevent cancellations and returns by keeping master data accurate-ensuring correct delivery dates and up-to-date lead times. Additionally, intelligent nudges ensure orders are entered and processed accurately, minimizing errors and improving customer satisfaction.
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Blocked Orders
Clear Blocks Quickly to Keep Orders Moving
While order blocks often serve a purpose, high volumes and fragmented visibility can leave orders stuck for months, creating a negative ripple effect across your operations.Celonis helps you quickly identify and resolve delivery, credit, and billing blocks in open orders. Streamline investigations and approvals to ensure only necessary holds remain, so deliveries stay on track and customers receive their orders on time.
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Unbilled orders
Protect Revenue by Ensuring Every Order is Invoiced
Goods are shipped, orders are fulfilled - but without invoicing, revenue is lost. Billing blocks, intercompany complexities, and dropshipping coordination often leave unbilled orders unnoticed, eroding your bottom line. Celonis automatically identifies old unbilled orders, accelerates invoicing, and empowers your team with proactive reminders and actions to ensure every order is billed on time, safeguarding your revenue and profitability.
Accounts Receivable
Celonis for Accounts Receivable
Managing Accounts Receivable in complex customer environments is challenging due to fragmented data, manual workflows, and disconnected systems. These inefficiencies tie up working capital and slow cash flow.
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With Celonis, you can boost free cash flow and lower operational costs by unifying data from multiple systems, prioritizing collections intelligently, and streamlining your processes for faster, more effective results.​
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Better outcomes call for better Accounts Receivable processes.​​
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On-time payment
Accelerate Collections with Intelligent Prioritization​​
Many AR teams still rely on balance age, size, or gut instinct for customer outreach, making it hard to reduce past dues. With Celonis, leverage process mining insights to prioritize balances effectively, engage customers proactively, and drive faster.
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Touchless collections
Eliminate Manual Steps and Boost Efficiency
Accounts Receivable teams lose valuable time on manual tasks like Excel reporting, dispute management, and tracking data across disconnected systems. Celonis automates critical steps such as dunning outreach, dispute coding, and credit approvals, streamlining workflows, reducing errors, and freeing your teams to focus on higher-value activities.
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Payment terms
Ensure Compliance and Protect Cash Flow
Negotiating favorable payment terms is crucial, but this effort is undermined when invoices are issued with incorrect or less advantageous terms. Celonis ensures compliance by proactively correcting master data, identifying unauthorized term changes by sales teams, and flagging deviations from agreed protocols - so every invoice aligns with your latest terms and conditions.
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Underpayment
Prevent Underpayments with Proactive Monitoring
Managing payment accuracy across a complex customer landscape can be time-consuming and challenging. Celonis centralizes outstanding balance management and identifies problematic payments - like customers taking cash discounts despite late payments-enabling you to take proactive action and ensure payment accuracy.
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Credit utilization
Monitor Credit Behavior and Mitigate Evolving Risks
Tracking credit utilization and risks is challenging with fragmented data and slow approval processes that delay deliveries. Celonis simplifies credit management with intelligent credit limit suggestions and automated workflows, accelerating approvals and ensuring faster, more reliable credit decisions.​​​​
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